What Information We Hold and Why
When you create an account, we collect the details you submit — name, contact information, and the wallet identifiers you use for bKash, Nagad or Rocket transactions. Payment data is handled through encrypted channels; we do not store your full mobile banking PIN or password at
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any point. We collect device and session data — browser type, IP address, and session timestamps — to keep your account secure and to detect unusual access patterns. If you contact support, the conversation record is retained so our team can follow up accurately. We also
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collect data required to meet age-verification and identity-check obligations where applicable under local law. You can request a copy of the personal data we hold on your account by writing to our support address. Retention periods vary by data type: transaction records are kept for the
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period required by applicable financial regulations, while session logs are cleared on a rolling basis. This policy applies to accounts accessed from eligible regions; availability depends on your local law.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.